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Support 

There are many ways to solve a problem and we work with you to jointly develop solutions based around your values.

By sharing experience and perspective, our team is able to construct a solution which is optimised for your requirements.

  • Reducing complexity and administrative burden
  • Providing long term fixed cost servicing
  • Transferring support ability to you, thus reducing your costs
  • Allowing you to focus on core operations
  • Proactively meeting your needs
  • Focusing on life cycle costs

These benefits are a proven capability demonstrated in many contracts with customers from around the world.

We train people that maintain your ROVs. As specialists in our field we can assist with the identification of your training requirements. NIC Instruments has a wide range of learning and development opportunities which will benefit your business, organisation and personnel.

Customer training is also fully integrated into the supply of all our ROVs, along with a complete set of technical support documentation.

An operation manual, maintenance manual and illustrated parts catalogue are provided with each ROV. These documents describe proper operation, maintenance and procurement of replacement parts. Additional manuals are available that provide the information required for installation design and overhaul.

Product/Service Updates

A comprehensive system works to ensure product/service updates are issued informing operators and maintenance facilities of the latest operational and maintenance requirements. NIC Instruments is fully committed to ensuring all documentation and publications are up-to-date and reflect the latest ROV configurations and operational procedures.

Should you have some equipment that you wish to register for updates, then please complete our kit registration here.

Life Time Support

Gain a life time of reassurance by taking advantage of one of our support packages which will allow you to extend your warranty up to 10 years.

Find out how you can benefit from our support packages by contacting us for more details.

End Of Life Policy

Find out about our take back policy in more detail by visiting this page.